To know whether or not your Verizon email account is working correctly, simply send a test email to yourself.After the successful completion of email verification, your Verizon email account will get set up on your iPhone.Wait until your iPhone verifies your email settings. Once you are done entering the prompted information, tap on the Next button.Just enter your Email address, Password, Name, and Description in the relevant field. Now on the next screen, you will be asked to provide your email and personal information.Under Mail, Contacts, Calendars section, you will need to tap on the Add Account option and then on the Add Mail Account option.Once the Settings window gets opened on your screen, select the Mail, Contacts, Calendars option.Go to the home screen of your iPhone and tap on the Settings app icon.Steps to Setup Verizon Email Settings on iPhone This includes the User information, Server information, and Log-on information.
Fill all of the information pertaining to the accounts.
If you wish to set up your Verizon email account on your iPhone, you may follow the step-by-step instructions provided below in this guide. Click on Manual setup or additional server types, then click on the Next button at the bottom right of the window. Also I appreciate all of the advice, I am relatively new to this line of work after having been on phone support for quite some time so any advice is appreciated.If you are an iPhone user, you would be happy to know that you can set up your Verizon email account from your iPhone and have easy access to your account whenever you want. Like we have a policy of one ticket per issue for a reason. Another thing that really bothers me is when someone reopens a ticket that was for an issue I originally fixed, but they are reopening the ticket for something completely different. To be more specific, what really bothers me in particular is when I close it for no contact, they reopen it, I follow up again and they still don't respond, so I close again for no contact and then ends up getting reopened again.
As long as the user is respectful of my time and provides a reason as to why they are reopening the ticket. How do you guys deal with it when that happens?Įdit: This got way more comments than I thought it would, it's definitely a case by case basis for sure. Like clearly you don't have time to answer my emails so your issue can't be that important. Especially if I reach out to them again and don't hear anything back. I swear nothing frustrates me more than the title. I have yet to talk to my boss because he's out of the country on PTO. The VP of HR is contemplating if I should be written up for this "offense". I got reprimanded because there is allegedly "sensitive information" in the subject of the emails, and that I shouldn't have access to that. She had her manager, the VP of HR in the call. I didn't hear anything back for a few hours, then I got a call from her on Teams. I advised that I was simply running a message trace, something we've done hundreds of times to help identify/troubleshoot issues with emails. She immediately questioned how I "had access to her inbox". Shared some screenshots in Teams to show that the emails are reporting as sent successfully on our end, and to have the user check again in junk/spam and ensure there are no forwarding rules being applied. I did a message trace in the O365 admin center. Coincidentally, the same HR person got a phone call from a headhunting service that asked if she had gotten their email, and how they've tried to send it three times now. The user allegedly looked in junk/spam, and did not find it. HR puts in a ticket about how a particular candidate did not receive an email.